At Brewsy, you’re never on your own. Whether it’s a quick question about your POS system or support planning your grand opening, our team is here to help. Below you’ll find the main contacts and support channels available to every franchise partner.

1. Franchise Support Team

Franchise Support Manager (FSM):
Your first point of contact for day-to-day operations, performance reviews, and business advice.
Email: fsm@brewsyhq.com
+44 (0)20 1234 5678

Regional Operations Manager:
Oversees operational standards in your area, including audits and compliance.
Email: operations@brewsyhq.com

2. Marketing & Brand Support

Marketing Helpdesk:
For social media assets, brand guidelines, and local campaign approvals.
marketing@brewsyhq.com
Portal: Brewsy Brand Hub (login via Franchise Portal)

National Campaign Team:
For queries about seasonal promotions and national advertising.
campaigns@brewsyhq.com

3. Technology & Systems

POS & IT Support Desk:
For issues with point-of-sale, franchise portal, or loyalty app.
Email: techsupport@brewsyhq.com
24/7 Helpline: +44 (0)800 987 6543

Data & Reporting Team:
Help with KPI dashboards, report submissions, and analytics.
Email: data@brewsyhq.com

4. Supply Chain & Ordering

Brewsy Supply Portal Support:
For stock orders, deliveries, or approved vendor questions.
Email: supplies@brewsyhq.com
Phone: +44 (0)20 2468 1357

5. Training & HR

Training Department:
Staff onboarding, eLearning modules, and certification queries.
training@brewsyhq.com

HR Support:
Staff policies, contracts, and employment compliance.
hr@brewsyhq.com

6. Emergencies

Health & Safety Hotline:
For urgent incidents in-store (injury, safety hazard, compliance issue).
24/7 Emergency Line: +44 (0)800 222 9999

7. Community Channels

Franchisee Forum:
A private online space where Brewsy owners share tips, best practices, and success stories.

Monthly Roundtable Calls:
Join other franchisees and HQ leaders for updates and Q&A.