POS / Card Reader Not Connecting

• Restart the POS and card reader.
• Ensure devices are connected to the “Brewsy-Network” WiFi (not guest).
• Move the card reader closer to the router.
• Check router lights — if the “Internet” light is red, proceed to router reset.

Router Reset

• Locate the router (usually in back office).
• Switch off at the power socket.
• Wait 30 seconds.
• Switch back on and wait up to 5 minutes for full reboot.
• Reconnect devices to WiFi.

Guest WiFi Not Working

• Confirm the guest WiFi network (“Brewsy-Guest”) is visible.
• Restart router if hidden.
• Check Guest WiFi portal is loading on customer devices.
• If persistent, log issue in Franchise Portal under IT Support.

Slow Internet Speeds

• Disconnect any non-essential devices (staff personal devices should not use café WiFi).
• Check for large downloads/updates on POS tablets and pause them.
• If still slow, perform a router reset.