Contact Brewsy IT Support if...

• Router fails to reboot and no internet connection returns.
• POS system cannot connect after reset.
• More than 30 minutes downtime with no resolution.
• You notice recurring outages (3+ times in a week).

Email: techsupport@brewsyhq.com
Helpline: +44 (0)800 321 9876 (24/7)
Provide store ID, a summary of steps already taken, and router model.

Preventative Tips

• Keep router in a well-ventilated, visible area (not behind metal or stacked boxes).
• Do not unplug router except for troubleshooting.
• Ensure staff know which network is Staff POS only and which is Guest WiFi.
• Update POS devices when prompted (off-peak hours).