Your Training

Duration: After 3–6 months (or when ready)
Goal: Achieve consistency and confidence in all core barista tasks.

What You’ll Learn:

• Advanced espresso calibration (grind size, yield, extraction)
• Milk texturing for latte art basics
• Brewsy recipe standards (seasonal drinks, syrups, cold brews)
• Customer engagement & upselling techniques
• Handling refunds and customer complaints professionally
• Waste reduction & efficient workflow

Assessment:

• Full menu test: prepare 6 drinks in 10 minutes
• Latte art competency check (heart or rosetta)
• Supervisor-led mystery customer feedback
• Completion recorded in Brewsy Training Portal