Tips On How To Handle Challenges

Mistakes happen. How we handle them defines us.

• Stay Calm: Take a deep breath and listen fully.
• Acknowledge: “I’m so sorry for the mix-up; let’s fix that right away.”
• Resolve Quickly: Offer replacement, refund, or complimentary item as appropriate.
• Follow Up: If a guest leaves upset, note the incident for management review to prevent recurrence.