Track Service Excellence Through

• Guest feedback forms and online reviews.
• Mystery shopper visits or internal audits.
• Employee self-assessment and peer feedback.
• Consistency in repeat business and loyalty program participation.

Key Metrics:

• Average greeting time
• Order accuracy rate
• Guest satisfaction score
• Speed of service during peak hours

Continuous Improvement

• Customer expectations evolve. Brewsy encourages:
• Regular team huddles to discuss challenges and solutions.
• Sharing creative ideas for enhancing the guest experience.
• Learning from competitors and industry trends.