What To Ask

A. General Background & Motivation

1. What attracted you to apply at Brewsy?
2. Can you tell me about your previous customer service experience?
3. How do you handle high-pressure situations or busy periods?

B. Customer Service & Problem-Solving

1. A guest is unhappy with their drink. How would you handle it?
2. Tell me about a time you turned a negative customer experience into a positive one.
3. How do you manage multiple guests’ requests at the same time?

C. Teamwork & Culture Fit

1. How do you handle conflicts with coworkers?
2. Describe a time you helped a team member succeed.
3. What does working as part of a team mean to you?

D. Coffee Knowledge & Enthusiasm

1. Do you have experience making espresso-based drinks or using coffee equipment?
2. What’s your favorite coffee drink and why?
3. How would you explain the Brewsy difference to a new guest?

E. Situational / Behavioral

1. A line is forming quickly, and a new guest seems frustrated. How do you respond?
2. If you notice a co-worker consistently missing quality standards, what would you do?
3. Imagine a guest has a complex dietary request. How would you ensure accuracy and satisfaction?